• Over £450m recovered since 2004
  • More than 100,000 customers
  • Average Successful Claim £2803
  • No win - no fee*

Privacy Policy

Security and privacy are of paramount concern to Flairford Securities Ltd and its subsidiary companies and we are committed to providing a safe and private environment for all the services we provide. In order to take advantage of the services we offer, it will be necessary for us to collect personal information. This privacy policy sets out the terms by which Flairford Securities Ltd holds and processes any such personal information received.

We reserve the right to change this privacy policy and will provide notification of the change at least thirty (30) days prior to the change taking effect.

1. Collection of Information.
In the course of providing the Service we will need to collect, use and retain details such as your name, address, telephone number, email address and other pertinent details, including policy details, in order to validate and process any claim entitlement. We may also require personal details of any other individual(s) who are joint policyholders with you.

We collect personal information from you and/or from your lender, provider of the credit card/loan, Seller of the PPI, seller of the Life Assurance Policy, Bond or Endowment Provider/Vendor.

2. Use of Information.
Information is used to enable us to carry out our business of obtaining compensation on our clients behalf.

3. Disclosure of Information.
By your acceptance of this privacy policy and unless and until we receive written instruction to the contrary, you agree that we may share your personal information with banks, Financial Advisers or other relevant financial institutions and to affiliates, associated companies or service partners for the purposes of assisting you with financial planning matters. We may from time to time contact you with products and services that we believe may be of interest to you. If you would like to opt out of receiving third party communications please email optout@brunelfranklin.com

4. Retention of Information.
Personal information will be retained for a period to enable us to provide repeat customers with the most efficient service and to enable us to comply with our legal obligations, such as money laundering regulations.

5. Use of SMS Messaging.
By agreeing to this privacy policy you give Flairford Securities Ltd, permission to contact you via SMS text messaging to your mobile phone.

6. Confidentiality/Security.
We use secure transmission methods when receiving or sharing your personal information. We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:

  • unauthorised access
  • improper use or disclosure
  • unauthorised modification
  • unlawful destruction or accidental loss

All personal information provided is kept on a secure server and all employees and data processors who have access to, or are otherwise associated with, the processing of personal data, are obliged to respect the confidentiality of any personal data received.

7. Access to Information.
You can find out what information we keep about you by requesting a copy of the information, which we will provide within a month of your written request, subject to payment of a £10 charge. To maintain security we may require proof of your identity. We allow you to challenge the data that we hold about you and, where appropriate, you may request that data we hold be corrected or deleted, as necessary.

8. Privacy Compliance.
As some of the companies within the group are based within the UK it is our intention that our services will comply with UK and European legislation, in particular the Data Protection Act 1998. For further details on your rights under the Data Protection Act 1998 please visit: www.informationcommissioner.gov.uk.

9. Mergers, Sales etc.
If this business is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the owners of the business.

10. Support.
If you have any comments or queries in relation to this privacy policy please contact us by email at


or by writing to

Brunel Franklin
4th Floor
The Bloc
Ashley Road
WA14 2DW

Updated January 2017

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