• Over £450m recovered since 2004
  • More than 100,000 customers
  • Average Successful Claim £2803
  • No win - no fee*

Our latest customer reviews

Customer Experience

Brilliant service, extremely professional, gladly recommend you.

Your research and help in resolving this matter was extremely professional and I would gladly recommended you.

From Brunel Franklin:

Delighted to read this - many thanks 

  • Date of experience:
  • Lender: Egg
Customer Experience
Leonard Wilson

You as a service was a help with what information I gave and just a regret that I could not remember all my business transactions over the years that could of been a positive for both of us, but the help was 100%, Thank you

  • Date of experience:
  • Lender: MBNA
Customer Experience
John Urquhart in inverness scotland

so far so good the company is getting what is owed to me back.

i have always been kept informed with all my cases that is being worked on and found this company to be very professional.

From Brunel Franklin:

Delighted to hear this - many thanks for your feedback 

  • Date of experience:
  • Lender: Alliance & Leicester Credit Card
Customer Experience
Sean Mitchell

Good service but difficult to contact customer service

From Brunel Franklin:

Thanks for your feedback - sorry you had difficulties contacting customer service - unsure why this would have been the case. Thanks for letting us know. Regards

  • Date of experience:
  • Lender: Lloyds
Customer Experience
John Keeley

They got me some PPI back where I was shocked at the bill they sent me

I have put it all in the video I have got to thank them need to get me off the money back but it was a shock when you got when I got the invoice thank you bye

From Brunel Franklin:

Thanks for your feedback and your video. Delighted that we were successful in recovering a PPI refund for you but disappointed that you were shocked by our fee. We do ensure that all our customers are made fully aware of our fees from the very outset of the process to enable them to make an informed decision about whether to go ahead and use us or not. There is no obligation whatsoever to use us to reclaim your PPI if you believe our fees are too high as you can of course choose to handle the claim yourself or find an alternative claims company whose fees might well be cheaper. That said, we find that customers use us in spite of our fees due to our reputation as one of the most established in the industry with a real commitment to providing fantastic customer service and an incredibly thorough PPI service. You only have to look through other reviews on this page to find several customers who have used us after having no success having gone direct to their bank or having used other companies. Notwithstanding you are entitled to your opinion and all customer reviews/feedback is taken very seriously. Best regards 

  • Date of experience:
  • Lender: Lloyds TSB
Customer Experience

We did not get any where with a previous claim, I tried again half hearted and it paid off. Thank you for your expert help

From Brunel Franklin:

Our pleasure -that's what we are here for! Many thanks for your feedback and your business, both of which are much appreciated 

  • Date of experience:
  • Lender: Barclays Bank Plc
Customer Experience
Jane Newlands

Wow

Very professional great communication

From Brunel Franklin:

Happy to read this - thanks for your review and your business, both of which are appreciated 

  • Date of experience:
  • Lender: Abbey National
Customer Experience

Great service

Great customer service & kept me informed every step of the way

From Brunel Franklin:

Delighted to read this - thanks for your review 

  • Date of experience:
  • Lender: Barclaycard
Customer Experience

Very helpful and willing to listen.

From Brunel Franklin:

Really pleased to read this - thanks for your business and your review, both are very much appreciated 

  • Date of experience:
  • Lender: Capital One
Customer Experience

Professional from start to finish. My thanks.

From Brunel Franklin:

Our pleasure - happy to have been able to assist! 

  • Date of experience:
  • Lender: HSBC Bank Plc

Customer Experience Rating

4.6/5

Based on 990 reviews over the past year

Claims we specialise in:

PPI Refunds

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Packaged Bank Accounts

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Mis-sold Investments

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