• Over £450m recovered since 2004
  • More than 100,000 customers
  • Average Successful Claim £2803
  • No win - no fee*

Our latest customer reviews

Customer Experience
ARH in Basingstoke

they did all the work and i recieved thousands for doing nothing (great job)

  • Date of experience:
  • Lender: Santander
Customer Experience

**** holes!

the price is high!!! and they are aggressive ********!!! I hope they all die of cancer! they used underhand tactics!!

  • Date of experience:
  • Lender: Halifax Plc
Customer Experience

polite friendly service

Yes would recommend them kept me informed all the way very proffesional servce.

  • Date of experience:
  • Lender: Barclaycard
Customer Experience
Penny Parmenter

Great service

Very good service thank you for your help. Would use you again if needed.

  • Date of experience:
  • Lender: Barclaycard
Customer Experience

Ok service x

  • Date of experience:
  • Lender: Halifax Plc
Customer Experience
Michaela Lomas

Quick service

Quick professional service helpful from start to finish would recommend Brunel Franklin.

  • Date of experience:
  • Lender: Halifax Plc
Customer Experience
Lyndon Davies

Good service

Service was good but could have been more informative

  • Date of experience:
  • Lender: Santander Store Card
Customer Experience
Sharon Hillis

Request not actioned

The service was fine until I had called to advise I would be receiving my ppi payment by cheque within 12 days, so as I was going on holiday for a week I would call to make payment on my return. I was assured a note would be added to my details. I received a reminder text for payment from Brunel Franklin the following day which I thought might have been an oversight so I ignored. The day after I had just arrived at airport in Spain when I turned my mobile phone on to find a voicemail & text message regarding payment which was due to them, I was really angry to be contacted whilst on holiday especially after me taking the time to notify them,

  • Date of experience:
  • Lender: Shop Direct Group Ltd
Customer Experience

Excellent service succeeded were other companies failed to find ppi

  • Date of experience:
  • Lender: Santander Store Card
Customer Experience
Raymond Robinson

A excellent service.

  • Date of experience:
  • Lender: Barclays Bank Plc

Customer Experience Rating

4.6/5

Based on 1537 reviews over the past year

Claims we specialise in:

PPI Refunds

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Packaged Bank Accounts

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Mis-sold Investments

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