• Over £450m recovered since 2004
  • More than 100,000 customers
  • Average Successful Claim £2803
  • No win - no fee*

Our latest customer reviews

Customer Experience
Sajal Sengupta in FERNDALE

service is good, but charges are high.

  • Date of experience:
  • Lender: Barclaycard
Customer Experience
Susan Cater

Abrupt when asking questions on phone. Filled my answerphone with messages when I was away.

  • Date of experience:
  • Lender: Barclaycard
Customer Experience
Carol Mears in Twickenham

Very pleased with the results.

I was very pleased with Brunel Franklin's service, and I got my PPI back quite quickly. They were very polite and professional and always answered the phone right away. I would certainly recommend them.

From Brunel Franklin:

Great news! Delighted to have been able to assist. Thanks for your feedback

  • Date of experience:
  • Lender: Barclays Bank Plc
Customer Experience

They kept in touch all the way through and the staff were always professional.

From Brunel Franklin:

Delighted to read this - many thanks for your review 

  • Date of experience:
  • Lender: Halifax Plc
Customer Experience

Good honest service

Very efficient service kept me in the loop al the way through the PPI claim, have already recommended to a friend

From Brunel Franklin:

Delighted to hear that you were pleased with our service...and that you have recommended us! Many thanks for your both your business and your feedback. Best regards

  • Date of experience:
  • Lender: Barclays Bank Plc
Customer Experience

Fantastic and very professional.

Fantastic service I had previously tried to chase poi myself and got nowhere. Everything was handled very professionally and simply completely to my satisfaction .

From Brunel Franklin:

Brilliant News! Feedback like this makes our day! Many thanks to you for taking the time to review our service. Best regards 

  • Date of experience:
  • Lender: Barclays Bank Plc
Customer Experience
David Goodall

good service

very helpful

From Brunel Franklin:

Happy to read this - delighted we had some success for you. Best regards 

  • Date of experience:
  • Lender: Citi Financial Europe Plc
Customer Experience
Naz Davies

Very professional, efficient service provided

From Brunel Franklin:

Great news! Delighted to read your review - many thanks and best regards

  • Date of experience:
  • Lender: Shop Direct Group Ltd
Customer Experience
Gordon Beaton in Inverness

OK

The service was good but there was a great deal of duplication, ie, three calls giving the same information

From Brunel Franklin:

Many thanks for your feedback which is much appreciated and will be fed back. Apologies for the duplication, this often is the case when a client has more than one case with us as each case, even if with the same lender each is treated as a separate claim. Can see how this can be frustrating for the client so apologies again. That said, glad we had some success for you. Best regards 

  • Date of experience:
  • Lender: Clydesdale Bank
Customer Experience
Joanne Mortlock

Easily explained

Explained the process etc in a easy manner to understand

From Brunel Franklin:

Delighted to read your review...and that you were pleased with our service. Many thanks for taking the time to feedback 

  • Date of experience:
  • Lender: Lloyds TSB

Customer Experience Rating

4.6/5

Based on 1090 reviews over the past year

Claims we specialise in:

PPI Refunds

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Packaged Bank Accounts

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Mis-sold Investments

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