• Over £450m recovered since 2004
  • More than 100,000 customers
  • Average Successful Claim £2803
  • No win - no fee*

Our latest customer reviews

Customer Experience
Donald Vass

Very good thorough service good communication throghout

  • Date of experience:
  • Lender: Lloyds TSB
Customer Experience
Lea Hudson

Fairly good

To many phone calls even after I'd signed the forms

From Brunel Franklin:

Thanks for your review & comments. Our aim is always to minimise calls so that the customer has very little to do with the process but sometimes lenders ask additional questions during the course of a claim that require us to ask the client for more information in order to strengthen their case. This was obviously the case with your experience. Apologies if you found this frustrating but glad we were successful in securing you a refund. Best regards.

  • Date of experience:
  • Lender: Barclays Bank Plc
Customer Experience
Joseph Holland

What they have done so far for me has been excellent and kept me informed every step off the way, I'm still waiting for one more claim to be dealt with, but I'm sure it will done in the same as the last one.

  • Date of experience:
  • Lender: Ulster Bank
Customer Experience

excellent

excellent service, i like the fact that i was updated with phone call, email, and txt msgs. thank you

From Brunel Franklin:

Delighted that you were happy with our service - many thanks for taking the time to review 

  • Date of experience:
  • Lender: Halifax Plc
Customer Experience
Candice Gopaul

They were very helpful, friendly, never bothered me to much, and pretty much did what they said they would from the start. Love that they kept me informed every step of the way. And yes I've recommended them to a few people already.

From Brunel Franklin:

Thanks for taking the time to write a review - it really is much appreciated 

  • Date of experience:
  • Lender: Barclaycard
Customer Experience
Stephen Laslett

Courteous and efficient.

They did precisely what they said they would do. Courteous and efficient

From Brunel Franklin:

Glad to hear this  - many thanks :) 

  • Date of experience:
  • Lender: Lloyds TSB
Customer Experience
Jill Humphrey

Would and have recommended to family and friends

Thought the overall experience, from start to one conclusion painless, straight forward and professional. Unexpected to receive some money (which is particularly welcome at this current time!) having no knowledge of taking out PPI

From Brunel Franklin:

Brilliant news! Delighted to have been of assistance. Thanks for taking the time to review

  • Date of experience:
  • Lender: Capital One
Customer Experience
Katharine Edwards

Polite and professional

Yes I would recommend . Kept me updated well

From Brunel Franklin:

Thanks for your review 

  • Date of experience:
  • Lender: Barclays Bank Plc
Customer Experience
Shaun Connolly

Simple

Hassel free Easy

From Brunel Franklin:

That's our ultimate aim - happy to help - thanks for your review 

  • Date of experience:
  • Lender: Natwest
Customer Experience

I would recommend Brunel Franklin, their service was efficient and they processed our PPI claim professionally

From Brunel Franklin:

Delighted to read this - many thanks for taking the time to review our service

  • Date of experience:
  • Lender: Royal Bank of Scotland

Customer Experience Rating

4.6/5

Based on 931 reviews over the past year

Claims we specialise in:

PPI Refunds

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Packaged Bank Accounts

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Mis-sold Investments

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