• Over £450m recovered since 2004
  • More than 100,000 customers
  • Average Successful Claim £2803
  • No win - no fee*

Our latest customer reviews

Customer Experience
Ronny Mintrim

Excellent service and communication between them and myself

From Brunel Franklin:

Great news - many thanks for taking the time to feedback. Delighted we were able to help you. Best regards

  • Date of experience:
  • Lender: Welcome Financial Services
Customer Experience

Kept me informed at every stage received payout very helpful

From Brunel Franklin:

Great News! Many thanks for taking the time to give us some feedback

  • Date of experience:
  • Lender: Black Horse Ltd
Customer Experience

They managed to get ppi payments that I wouldn’t have had if I hadn’t contacted them to act on my behalf.

From Brunel Franklin:

Brilliant! So pleased we were able to help you! Best regards

  • Date of experience:
  • Lender: Cheltenham & Gloucester
Customer Experience

Great service.

From Brunel Franklin:

Many thanks for letting us know you were pleased with our service. Best regards

  • Date of experience:
  • Lender: Lloyds TSB
Customer Experience
Elizabeth Rogers in Farnborough

Brunel Franklin were very efficient, dealing with my claim quickly and securing a successful outcome. I would certainly recommend them

From Brunel Franklin:

Many thanks for your feedback and support - both much appreciated

  • Date of experience:
  • Lender: Santander Store Card
Customer Experience
Janice Robertson

Prompt and efficient

Very good, quick and efficient service. Pleased to see results despite having used another company on a previous occasion. My only complaint was the fact that I had several phone calls where I was repeatedly asked the same questions for the same claim. Otherwise very happy with service

From Brunel Franklin:

Many thanks for your feedback which we really do appreciate. Your comments will be fed back accordingly. Delighted we had some success for you

  • Date of experience:
  • Lender: Canada Square Operations
Customer Experience

Let's you now what's going on, keeps you well informed thankyou

From Brunel Franklin:

A pleasure! Many thanks for taking the time to feedback - much appreciated

  • Date of experience:
  • Lender: Halifax Plc
Customer Experience
Janet Ursell

Iwas very impressed by the way I was kept informed on every step of the claim process. Every time I spoke to one of the BF staff, they were unfailingly polite and pleasant.

From Brunel Franklin:

Many thanks for letting us know you were happy with our service - we really appreciate the feedback

  • Date of experience:
  • Lender: Marks & Spencer Bank
Customer Experience

Good service. Kept me informed at all stages. Excellent result.

From Brunel Franklin:

Many thanks for your feedback - much appreciated. Delighted we had some success for you.

  • Date of experience:
  • Lender: Halifax
Customer Experience
Sheila Roberts

Brilliant. Helpful. Easily contactable

Excellent Service. Helpful Friendly Service. Get the task done.

From Brunel Franklin:

Delighted to read this - many thanks for your feedback which is much appreciated!

  • Date of experience:
  • Lender: John Lewis Financial Services

Customer Experience Rating

4.7/5

Based on 1233 reviews over the past year

Claims we specialise in:

PPI Refunds

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Packaged Bank Accounts

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Mis-sold Investments

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