• Over £450m recovered since 2004
  • More than 100,000 customers
  • Average Successful Claim £2803
  • No win - no fee*

Our latest customer reviews

Customer Experience
Stewart Forrester

They worked hard and finally got a settlement.

  • Date of experience:
  • Lender: JD Williams
Customer Experience
Frances Simpson in Milton Keynes

Excellent Service

Brunel Franklin provided an excellent service. Would recommend.

  • Date of experience:
  • Lender: Shop Direct Group Ltd
Customer Experience

Everyone is very helpful.

  • Date of experience:
  • Lender: Lloyds
Customer Experience
John Wiggin in ALTRINCHAM

Excellent service and communication and they do work to get you the best settlement they can.

  • Date of experience:
  • Lender: Lloyds TSB
Customer Experience
Susan Scargill

Very efficient friendly staff

Very efficient always contactable

From Brunel Franklin:

Many thanks for taking the time to feedback - much appreciated

  • Date of experience:
  • Lender: JD Williams
Customer Experience
Carol Leftly in London

So easy and left it all to this company.

I have been very well taken through the simplest instructions to get my money back. Brunel Franklin have taken me through the different stages to claim my PPI. I would and have recommended this company to my friends.

From Brunel Franklin:

Delighted to read this - so happy we were able to help! Thanks for recommending our services to others

  • Date of experience:
  • Lender: JD Williams
Customer Experience

Efficient and kept me informed and updated

From Brunel Franklin:

Great News! Many thanks for your feedback

  • Date of experience:
  • Lender: Abbey National
Customer Experience

Pleasing

Pleasing experience. No hassle with contact. Hoping to have a good result with my other claims.

From Brunel Franklin:

Thanks for your feedback. Fingers crossed for your ongoing claims!

  • Date of experience:
  • Lender: Santander Store Card
Customer Experience
Christopher Waspe

Very good service

Very efficient and quick, money was in my account within 2 weeks

From Brunel Franklin:

Great News - Thanks for letting us know you were pleased with our service. Delighted we had success for you so quickly!

  • Date of experience:
  • Lender: HFC Bank
Customer Experience

I kept getting messages to say they had sent me texts but they were not reaching me I wish I had dealt direct withe bank as with the two claims I made I have aid out quite a lot in payments to you

From Brunel Franklin:

Many thanks for taking the time to feedback - Your comments will be passed on

  • Date of experience:
  • Lender: Santander Store Card

Customer Experience Rating

4.7/5

Based on 924 reviews over the past year

Claims we specialise in:

PPI Refunds

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Packaged Bank Accounts

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Mis-sold Investments

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