• Over £450m recovered since 2004
  • More than 100,000 customers
  • Average Successful Claim £2803
  • No win - no fee*

Our latest customer reviews

Customer Experience

They found PPI for a number of past cards/accounts. I have just, today, received a cheque for the first of these, I hope they succeed with the others. I only had to sign a couple of forms and answer a few questions over the phone. They did the rest.

  • Date of experience:
  • Lender: Capital One
Customer Experience

Kept me informed on progress of claim and were prompt in keeping me up tp date.

From Brunel Franklin:

Many thanks for your review 

  • Date of experience:
  • Lender: Barclays Bank Plc
Customer Experience
Carol Chin

I was very happy with the service that you provided, so thank you very much...

I was very happy with the service that you provided, so thank you very much .

From Brunel Franklin:

Thanks for your positive feedback Carol - really delighted you were happy with our service! Just a little confused as to why you only awarded us a 2 out of 5 star rating? Guessing this was done in error?!! Best regards

  • Date of experience:
  • Lender: Financial Refund service
Customer Experience

Excellent service

Excellent service. I was very happy to receive a refund on my ppi with no hassle at all to me. Thank you

From Brunel Franklin:

Our pleasure - delighted to assist and to have been successful in recovering your PPl. Thanks for taking the time to write a review :) 

  • Date of experience:
  • Lender: Barclays Bank Plc
Customer Experience
Peter Johnston

excellent communication kept me informed of progress with my claim

From Brunel Franklin:

Great News! Thanks for both your business and for taking the time to review our service - all very much appreciated 

  • Date of experience:
  • Lender: Natwest
Customer Experience
Brian Elliott

Great customer service and kept fully informed at all times

From Brunel Franklin:

Really happy to hear this - thanks for taking the time to give feedback

  • Date of experience:
  • Lender: Lloyds TSB
Customer Experience
Violet Taylor

Wonderfull result

Friendly and efficient staff explain it all each step of the way

From Brunel Franklin:

Great news - so happy we were able to assist. Thanks for your review 

  • Date of experience:
  • Lender: MBNA
Customer Experience

very good

From Brunel Franklin:

Happy to read this - many thanks for taking the time to review 

  • Date of experience:
  • Lender: Aviva Insurance Limited
Customer Experience

Very professional

I didn't feel pressured in to anything and I was kept updated with everything. Very professional! I got back £1800 in PPI that I was convinced I didn't have.

From Brunel Franklin:

Really delighted to read this! Always fantastic to receive a surprise win! Many thanks for your review 

  • Date of experience:
  • Lender: Lloyds TSB
Customer Experience

Very reliable and helpful staff.

From Brunel Franklin:

Delighted to read this - many thanks for your review

  • Date of experience:
  • Lender: Lloyds TSB

Customer Experience Rating

4.5/5

Based on 900 reviews over the past year

Claims we specialise in:

PPI Refunds

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Packaged Bank Accounts

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Mis-sold Investments

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