- Over £450m† recovered since 2004
- More than 100,000 customers
- Average Successful Claim £2803†
- No win - no fee*
You could be owed thousands of pounds
Start your no obligation** PPI check
Brunel Franklin have been helping people just like you since 2004.
With just a few details, our UK based PPI experts will do the work on your behalf to recover any financial redress you may be owed.
We can potentially go back as far as the 80s!
We will perform your PPI check with absolutely no obligation** for you to proceed with us.
Don’t just take our word for it, read what our customers are saying on Feefo below:
5 star customer service rating!
I found out I was eligible for a further £6,500! Thank you Brunel Franklin!
"The service I received from Brunel Franklin was exceptional the team are extremely professional and pro-active, I was convinced that my lenders would not have sold me PPI as I check my bank statements regularly.
The team convinced me that they hear stories like mine all the time. I was delighted when I won £4020.29. I would recommend anyone to use Brunel Franklin as I would never have claimed myself so nothing ventured nothing gained."
The team are extremely professional and pro-active
"I was convinced that my lenders would not have sold me PPI as I check my bank statements regularly. The team convinced me that they hear stories like mine all the time. I was delighted when I won £4020.29. I would recommend anyone to use Brunel Franklin as I would never have claimed myself so nothing ventured nothing gained."
Can't fault the service
"I was kept well informed throughout the process with regular texts and email updates, it was easy to get through and speak to staff by telephone, all staff were knowledgeable, polite and helpful. They made the process as simple as possible for the customer with minimal work for the customer. I would recommend and use again if needed."
"The service was unobtrusive and informative."
"They didn't give up until I finally received compensation. Thank you very much."
"If you needed any questions they were so helpful. Service and updates came as things progressed. Amazing. I’m very happy."
"Swift service and warm communication; very happy with the experience."
"I must admit when you contacted me I did not think I had any claim at all. You proved me wrong and dealt with any claims I had very professionally. I would certainly recommend your services and have done so on several occasions."
Answering Your Questions
All we need from you are the key details that the Refund Pack asks. There are no right or wrong answers, but every bit of information, you give us, however small, may assist us to achieve the best outcome for you. Don’t worry if you can’t answer all the questions in the pack, just call one of our advisors on 0800 051 54 51 and they’ll talk you through it. Once we initiate your complaint we can obtain any further information we may need to build the strongest case to maximise your refund.
No, The Financial Conduct Authority (formerly the Financial Services Authority) does not allow any company or financial institution to disadvantage a customer because they’ve made a complaint.
On average it takes around 6 months. As each claim is treated on an individual basis this may vary.
All PPI premiums actually paid plus a write off of premiums yet to be paid. In addition we are able to claim interest at 8% on any premiums you have already paid; in many cases this will significantly increase your claim. As part of our claims process we will check for accounts with PPI for the bank you have asked us about and their associated group companies.
• Brunel Franklin saves you the time, effort and stress of dealing with complaint alone.
• Brunel Franklin has been dealing with financial claims since 2004.
• Brunel Franklin has the experience to pin point all the reasons for a potential mis-sold policy.
• Brunel Franklin will exhaust all potential claim avenues for you on your behalf.
• Brunel Franklin will endeavour to make sure that the company you’re claiming against follows the FCA guidelines and time limits within the industry.
Yes we can. Just complete the forms and return in the pre-paid envelope. It can help if you can provide copies of any paperwork as evidence, but it is not essential.
Yes. We will assess your case on its own merit once the pack is returned. Please provide a summary of the claim and any payout that you have received.
Yes you can still get a refund. If the loan/credit card is in joint names we would need the signatures of both yourself and your ex partner. Your ex partner would have to be willing to make a claim.
Why Brunel Franklin?
Over £450m† recovered since 2004
More than 100,000 happy customers
Our success rate for customers is over 90%^
Average Successful Claim £2803†
No win - no fee*