Mis-Sold Payment Protection Insurance
Millions were mis-sold PPI cover they didn't need or know about, which often proves to be useless when they need it. Are you paying for insurance you don't need or won't be able to use? We can tell you if you were mis-sold PPI and we could help you get a PPI refund. All on a No Win, No Fee basis.
Start your claim now!
The Problem
You borrowed money, but your lender insisted that you take out insurance cover in case you couldn't pay. This is PPI, an often-expensive cover that's meant to help you if you can't make your payments. In reality, this cover often proves to be useless when you need it. Are you paying for insurance you don't need or won't be able to use? If so, then you may have been mis-sold PPI.
PPI Claim UKThe Service
We, along with the FCA (Financial Conduct Authority) and CAB (Citizen's Advice Bureau) believe millions of Payment Protection Insurance policies have been mis-sold. We could help you get your mis-sold PPI refund including interest. All on a no win, no fee basis*.
PPI Claim UKHow to Claim
It's simple. Our expertise in reclaiming mis-sold PPI makes the whole process simple and stress-free. With us on your side you can rely on the best possible result where others might fail. Find out right now if you have a claim for PPI compensation. If you have, it's time to reclaim your cash.
PPI Claim UKFrequently Asked Questions
What is PPI?
Payment Protection Insurance (PPI) may have been sold to you when took out any kind of loan (Mortgages, Secured Loans (against property), Unsecured Loans & Hire Purchase Agreements (car or purchases)). It is a protection insurance sold to cover your monthly payments in case you have an accident, fall sick or become unemployed.
A single premium policy(also known as loan funded) means that you pay the full amount of the insurance up front. This is normally added to the debt, which means you end up paying interest for the term of the loan. Say for example , you took a loan of £5000, the insurance cost £1500, the total amount borrowed is £6500 and this is what you pay interest on. Most PPI policies only actually last for about 5 years or less. However, if the term of the loan is longer, you will still be paying interest even when the PPI policy is no longer covering you
What information do I need to provide you with?
All we need from you are the key details that the Refund Pack ask. There are no right and wrong answers, but every bit of information, you give us, however small, may assist us to achieve the best outcome for you. Don’t worry if you can’t answer all the questions in the pack, just call one of our advisors on 0800 051 54 51 and they’ll talk you through it. Once we initiate your complaint we can obtain any further information we may need to build the strongest case to maximise your refund.
Will this claim affect my relationship with my loan company or bank?
No, The Financial Conduct Authority (formerly the Financial Services Authority) does not allow any company or financial institution to disadvantage a customer because they’ve made a complaint.
How long will my claim take?
On average it takes around 6 months. As each claim is treated on an individual basis this may vary.
What can you claim back for me?
All PPI premiums actually paid plus a write off of premiums yet to be paid. In addition we are able to claim interest at 8% on any premiums you have already paid, in many cases this will significantly increase your claim.
How much will this service cost me?
We operate strictly on a No Win No Fee* basis and will only take a percentage of any compensation awarded to you. The fee that we take is 30% & VAT at the prevailing rate.
Are there any other names for Payment Protection Insurance (PPI)?
Yes, PPI has many different names including:
• Accident, Sickness and Unemployment Insurance (ASU)
• Loan Protection
• Card protection
• Gold, Silver or Bronze Cover (normally provided with Northern Rock and HBOS loans)
• Loan Care
Why should I use Brunel Franklin when I can do this myself?
• Brunel Franklin saves you the time, effort and stress of dealing with the complaint alone.
• Brunel Franklin has been dealing with financial claims for over 5 years.
• Brunel Franklin has the experience to pin point all the reasons for a mis-sold policy.
• Brunel Franklin will be able to establish exactly the level of compensation you are entitled to.
• Brunel Franklin will continue to work on your behalf until you receive a suitable offer of compensation.
• Brunel Franklin will endeavour to make sure that the company you're claiming against follows the Financial Conduct Authority (formerly the Financial Services Authority) guidelines and time limits within the industry.
How do I know if I’ve been paying Payment Protection Insurance?
A lot of people are not aware that they’ve been paying Payment Protection Insurance and even those people who expressly stated that they didn’t want PPI may still have had it added to their agreement. The only way to be certain is to check your loan/credit card agreement. If you are unsure
please call us on 0800 051 54 51 and we can find out for you.
I took out a loan/credit card with my partner but we’re now divorced, can I still make a claim?
Yes you can still get a refund. If the loan/credit card is in joint names we would need the signatures of both yourself and your ex partner and your ex-partner would have to be willing to make a claim.
Can I complain about the mis-sale even if I've made a successful insurance claim?
Yes. We will assess your case on its own merit once the pack is returned. Please provide a summary of the claim and any payout that you have received.
Can I claim compensation even if my loan is already paid off?
Yes. If you have had previous loans that you wish to claim on please call us for an application form - FREEPHONE 0800 051 54 51.
Where would I find my Payment Protection Insurance policy number?
You’ll find your policy number on any agreement documents or any account statements from your loan/credit card supplier. For credit card PPI claims you just need to provide us with your credit card number.
I don’t have the paperwork for my loan/credit card anymore so can’t provide a policy number. Can I still claim my refund?
Yes you can. Once you have completed our Claim Pack, we can find out your policy number. Please contact us on 0800 051 54 51 and we’ll tell you what to do next.
My loan is over 10 years old, can you help me?
If you still have the paperwork we may be able to help you - simply supply a copy of your loan/credit card agreement with the refund pack and we’ll assess your claim. If you can’t find it don’t worry, however your claim may take longer whilst we obtain the information.
Can I claim compensation even if my loan is paid off?
Yes. If you have had previous loans that you wish to claim on please call us for further application forms on 0800 051 54 51.
What else do I need to know?
It is your right, and we strongly advise you, to seek further advice and shop around before entering into a contract with Brunel Franklin. Once you’ve returned our documentation you will be bound by our Terms Of Engagement.