Priscilla Kelly of Guilford in Surrey joins the endless list of satisfied customers, as leading claims management company Brunel Franklin once again come up trumps securing a refund of £2,410 for her mis-sold PPI policy. Like millions of people in theUK, Mrs Kelly realised she had been mis-sold Payment Protection Insurance (PPI) with a loan from a major high street bank, and she decided to contact Brunel Franklin to fight her corner.
Priscilla had taken the £6,000 loan out back in 2007, and paid back the debt in full by late 2010, long before issues concerning PPI were properly addressed by the FSA in the High Court. This followed the controversy that was sparked by many customers discovering that after paying for the protection, their PPI policies wouldn’t actually pay out due to exclusions in the terms and conditions – whilst others didn’t even realise they had signed up to buy the insurance.
The experienced team at Brunel Franklin assessed Priscilla’s paperwork and realising she had a strong case, they pursued her claim for a full PPI refund from the bank. The refund of £2,410 was much more than she expected.
“I was overwhelmed when I found out I was entitled to over two thousand pounds,” said Mrs Kelly. “I was rewarded with a refund of what ended up being a substantial percentage of the initial loan amount of £6,000, which is quite shocking, but that’s the extent of the unnecessary expense of PPI. Everyone accepts that banks provide a valuable service, but people shouldn’t be sold PPI without being properlyinformed about the facts. Being mis-sold PPI is a reminder of how careful we all need to be when taking out loans and other credit agreements.”
“Although I had checked the box declaring that I wished to purchase the payment protection insurance, I wasn’t aware that it was an optional extra on my policy. I believed the PPI policy to be an integral part of the agreement.” Mrs Kelly continued: “In hindsight, it was an excessive sum that I was paying. Nearly 20% of my monthly payments were going towards covering the costs of PPI, which was something I really didn’t need, as the total cost of credit was quite high in the first place.”
“BrunelFranklin.com has helped thousands of people who have been victims of PPI mis-selling” said Sally Bowyer, Managing Director of Brunel Franklin. “If you have grounds for a refund, it will be pursued by our dedicated staff, experienced in the complexities involved in handling every aspect of your claim for you.”
It is possible to claim a PPI refund on your own, but many people feel daunted by the prospect and prefer to seek the expertise of a claims company like Brunel Franklin to do all the work for them. Mrs Kelly took advantage of the firm’s ‘no-win no fee’ approach, allowing her to sit back and let Brunel Franklin take care of the rest.
Sally Bowyer continued to say: “Chasing a vendor can be a difficult and time consuming process to undertake with no support or technical knowledge, and this is where Brunel Franklin comes in. We would encourage anyone who believes they may have been mis-sold a PPI policy to talk to us, as a quick initial assessment is usually enough for us to decide if you have grounds for a refund.”
The average PPI refund handled by Brunel Franklin across all types of PPI policies is in the region £2,000 – £3,000 but the figures fluctuate from day to day. Brunel Franklin’s largest ever PPI win of any kind was a staggering PPI refund of over £74,000.
To find out if Brunel Franklin can help you get a refund against a mis-sold PPI policy, just log on to www.brunelfranklin.com and take the simple 60-second test. Alternatively, you can telephone 0800 051 5451 free of charge.