When self-employed Bristol builder first contacted PPI claims specialists Brunel Franklin about what he suspected was mis-sold loan insurance, he never suspected his refunds could run to quite literally thousands of pounds – £9,400 in fact, and still counting!
Mr James Butler (53) has run his own local trading business for over 20 years and has taken several loans out over that period, all arranged with his local bank on the high street. The reason for the loans has ranged from help while tiding his business over, to things like a loan for new van back in 2003.
Mr Butler had always been aware that PPI had been added to his loans, but had initially not had a problem with this on two grounds. Firstly he believed PPI was always compulsory on larger loans and that refusing the PPI would jeopardise his chances of securing the loan in the first place. Secondly, being self-employed, Mr Butler believed the PPI offered him valuable protection should his business ever run into difficulties.
“I am essentially a small trader and while I do ok, business always has its ups and downs and I thought the PPI was protecting me should the worst happen, which is always how it was sold, “ explained Mr Butler. “So while I had heard of PPI mis-selling a lot, I never connected it with myself until a few years ago.”
It was back in early 2012 when Mr Butler was working on a new building project for a local client that he heard more in depth revelations about PPI – and about how it was unlikely self-employed people would ever be able to receive any money back in the event of needing to claim.
“To say I was amazed on hearing that PPI would not always cover self-employed people is an understatement,” added Mr Butler. “I had always seen it as a sort of financial safety net for me and my family and now it seemed the net may have gaping holes in it. I decided to do some investigating.”
Mr Butler’s enquiries led him first to his bank and it was only when unconvinced by their replies that he sought out Brunel Franklin for a second opinion. The PPI experts quickly assessed his paperwork and advised Mr Butler they would be happy to represent him and pursue his claims for refunds on all four of his historical loans. When notification of his initial refunds started to arrive, Mr Butler was in for a shock.
“I was overjoyed when Brunel Franklin informed me I would be receiving £1,500 in refunds,” explained Mr Butler. “I thought that would be the total, not just for one. Then when £3,000 arrived I was stunned. I couldn’t believe it; then when the £4,600 turned up I really was amazed. While I knew I had a good case, never in my wildest dreams did I imagine I could be in line for just under £10,000. And when I think I nearly let it go, I am even more grateful to Brunel Franklin for all their help in persuading me it was worth pursuing.”
Brunel Franklin Managing Director Sally Bower said “Clients have many reasons for choosing Brunel Franklin to help them and people like Mr Butler find our services an easy way to secure the refunds they are entitled to without the inconvenience of having to go through the process themselves. Cases like Mr Butler’s are still commonplace. Being self-employed, he was not made aware that his policies may have been unsuitable in these circumstances, while a few of them also involved refinancing which made those unsuitable also. When you consider he was not made aware of single premium policies either, it becomes easier to appreciate why Mr Butler had a very strong case for a PPI refund.”
“Recommending Brunel Franklin is a no-brainer and I am very happy to do it,” added James. “I gave them the facts and paperwork on my loans and they did the rest. I get a lot of my new business from the recommendation of satisfied customers and as Brunel Franklin appear to be much the same; it gave me the confidence to put my trust and my claims in their hands. I have not had any cause to regret my decision – £9,000 says it’s the best move I have ever made.”
To find out if Brunel Franklin can help you get a refund against a mis-sold PPI policy, just log on to www.brunelfranklin.com
Alternatively, you can telephone 0800 051 5451 free of charge.