When Mr Philip Brown from Aldershot first contacted PPI (Payment Protection Insurance) claims specialists Brunel Franklin over concerns he had over a past loan with a well-known name of the high street, he never suspected that a few short months later he would be in receipt of just over £3,500 in refunds, with the secret of his success down to the experts at Brunel Franklin – and his own daughter!
With decisions on a further two loans pending, this initial success could be just the start of a summer of refunds for Mr Brown. The loan in question was taken out several years ago to pay for a new kitchen for Mrs Brown, who has since sadly passed away.
“We needed a new kitchen at the time and instead of using our savings, a loan from the bank was the way we wanted to go,” explained Mr Brown. “We did our homework and the bank offered us a very competitive rate. So much so, we took some extra money to sort out a new car too while we were about it.”
The Brown’s did their homework, but like so many people, only considered the APR they would be paying and gave little heed to the PPI that was bolted on as a compulsory part of the agreement, or so they believed at the time. It took a conversation with his daughter several years later to lead to a change in perceptions and lead ultimately to Brunel Franklin too.
“I had never given the PPI any thought until our daughter brought it up,” explained Mr Brown. “After my wife passed away, we were going through a lot of old paperwork and these loans surfaced. My daughter felt sure that the PPI should not be on there and suggested I contact someone she knew of to take a look. My mind was on other things at the time, so it seemed the right way to look into the matter without me having to be directly involved.”
On the advice of his daughter, Mr Brown passed on his cases to Brunel Franklin and the PPI specialists offered to take them over on his behalf. Two months later and his first refund for £3,500 was winging its way to him, with final decisions on his two other loans now imminent.
“People find out about PPI in all sorts of ways and Mr Brown finding out via his daughter is not unheard of,” explained Brunel Franklin Managing Director, Sally Bowyer. “PPI is never a compulsory part of such agreements and Mr Brown should have been advised of this accordingly. Nor was he aware of the implications of single premium policies of this type. When you also factor in that this final loan was also in part a refinance, the policy as sold was probably not the most suitable given his own personal financial circumstances and not least his wife’s illness.”
“I am delighted with the refund and equally delighted with Brunel Franklin’s service,” explained Phillip. “I do have my daughter to thank in part too. Sadly my wife is not here to enjoy the money but every little helps paying off some of those unexpected bills.”
‘‘There are still thousands of people out there who are unaware of the PPI refund they deserve,” added Sally. “Whether it be credit card, mortgage or any other loan agreement. We urge potential claimants to check their paperwork carefully.”
To find out if Brunel Franklin can help you get a refund against a mis-sold PPI policy, just log on to www.brunelfranklin.com
Alternatively, you can telephone 0800 051 5451 free of charge.